FAQs

Q: How can I view my order history?
A: You can view your order history by logging into your Kedy Clothing account and navigating to the ‘Order History’ section.

Q: What should I do if I notice an error in my order?
A: If you notice any errors in your order, please contact our customer service team immediately with your order number and details of the error. We will assist you in resolving the issue.

Q: How do I file a dispute for a charge on my account?
A: To file a dispute, please contact our customer service team with your order number and details of the dispute. We will investigate and work to resolve the issue as quickly as possible.

Q: What shipping options do you offer?
A: We offer standard, expedited, and express shipping options. The available options and their costs will be displayed at checkout.

Q: How long does shipping take?
A: Shipping times vary based on the chosen method and destination. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-4 business days, and express shipping takes 1-2 business days.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

Q: Do you offer gift cards?
A: Yes, we offer both physical and digital gift cards. You can purchase them on our Gift Cards page.

Q: How can I redeem a gift card?
A: To redeem a gift card, enter the gift card code at checkout in the designated field. The amount will be applied to your total.

Q: Can I use a gift card along with a promotional code?
A: Yes, you can use a gift card in conjunction with a promotional code during checkout.

Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns Policy page for more details.

Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, log into your account, go to the ‘Order History’ section, select the order, and follow the prompts for a return or exchange. You will receive a return authorization and instructions on how to proceed.

Q: Do you offer free returns?
A: We offer free returns for defective or incorrect items. For other returns, shipping costs may apply. Please check our Returns Policy page for specifics.

Q: How long does it take to process a return?
A: Returns are typically processed within 7-10 business days after we receive the returned item. You will receive an email notification once your return has been processed.